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While performing the procedure below please be really careful.

In your Rheem Stella gas water heater there is a small pilot flame that should remain a light at all times. This small flame lights, the main burner, whenever water in the tank needs heating. If you can’t get hot water, it may be because the pilot flame has gone out. And thus, there is no way for the main burner to be re-lite. This could occur for a number of reasons, such as strong winds, gas maintenance were carried out in the street or an empty LPG cylinder. Today we’ll show you the safe, correct way to relight your gas water heater.

As you’ll see, it’s quite easy. However, it is vital that you follow this procedure exactly to prevent a buildup of gas, If ignited can cause serious injury. Before beginning ensure all flames and ignition sources, Such as cigarettes and lighters are kept well away from the area.

Step 1 : First remove the access panel. The instructions for relighting are clearly laid out inside this panel. It is important to ensure there are no gas leak. This is best done by simply smelling for gas, especially down their floor level, where gas can accumulate. If you smell gas, turn the gas control knob to the off position. Shut off the isolation valve in the gas line. Leave the area and call for a qualified service technician.

Step 2: Once you’ve confirmed, there are no gas leaks. Turn the gas control knob fully clockwise to the off position. You should feel the control knob click into the off position. Do not use tools to turn the knob. If you cannot turn the knob by hand call Prompt Plumbing and Electrical on 08 9249 9638. It is vital at this point that you wait five minutes for any unburned gas to escape. If you do not wait, the full five minutes, residual gas may ignite and cause serious injury.

Step 3: Once five minutes is elapsed. We are ready to light the pilot using the igniter button. You must remember that this button produces a spark that will ignite any gas that is nearby. This is why it is so important that you turn the control knob to off and wait five minutes for gas to dissipate. Before every time you use the igniter button, next turn the control knob to the pilot position. This is the symbol that looks like a Starburst *, the control knob fully and keep holding the knob down to allow sufficient gas to flow to the pilot light. After waiting for 30 seconds with a control knob, held down, keep the control knob down and now press the ignited button repeatedly for about 40 seconds. Keep your face clear of the combustion chamber.

At this point, the pilot should be a light. It is important that you continue to hold the control knob down for a further 20 seconds for the pilot light to establish itself, you can now release the knob. Once the control knob is released, check that the pilot is a light. Do this by looking into the combustion chamber just below the gas control. The pilot will be visible as a very small blue flame. If the pilot is not a light, it is vital that you turn the gas control knob to off. Then once again, wait five minutes for gas to disperse. Repeat steps 1-3.

While repeating the process it’s important for your safety that you’ll remove your face from directly in front of the combustion chamber opening.

Step 4: Once the pilot light is lit and stays lit- Then turn the control knob anti-clockwise to at least six. This will allow the main burner to light. Whenever the water needs heating. When the main burner lights up, it can be a little noisy for the first two to five seconds. This is perfectly normal. It will very soon settle down to a quiet flame. You can now replace the access panel as you can see, it’s a straightforward procedure, but does need to be followed. Exactly.

Thank you. And we hope you enjoy many more years of safe, steady, hot water.

For Emergency hot water service and Maintenance Please call us 24/7 on 08 9249 9638

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Also see Rheem Stella relit video .